Kamptos Technologies SAP Basis support provides cost-effective, personalized support and maintenance that can provide significant savings to present customer SAP support cost. Our SAP BASIS team consists of experienced and certified industry professionals who together form the strength of the SAP Practice. This talented team provides a wide range of services. The size and scale of landscapes handled by our teams enable us to device new ways to carry out BASIS Services for customers, delivering the right mix of performance and value making it a win-win partnership.

Our Basis Administration service provides expert technical operation, maintenance, monitoring and support and free the customer team from day-to-day maintenance.

Kamptos Basis Support and maintenance includes:

• Experienced and stable SAP support staff
• Dedicated, assigned SAP support engineer
• Immediate response time
• Proactive service management
• Deep understanding of client environment
• 24x7x365 round the clock coverage
• A SAP support partner - Not a Vendor
• Defines support strategies, procedures, targets for operations
• Key decision maker for support
• Ensures customer support satisfaction
• Monitors overall support process, ensuring processing complies with policies and adherence to targeted service levels
• Makes certain incident resolution is occurring in a timely manner
• Ensures customers are kept abreast of work occurring to resolve their specific issues

We offer three levels of support to the customer and initiate the relations with customer offering Level 1 support scope. Once the client feels comfortable and enjoys the confidence of support, we move to the other levels. Activities of each level are identified below.